Chalet Rettenstein “Chalet Rettenstein is the start
of a beautifull memory....”

Super luxury chalets from Chalets Oostenrijk on beautiful ski and walking locations in Austria

Veelgestelde vragen

What is the procedure of and after a booking?

A booking is made through the website. Go to the chalet of your choice and select contact. You will recieve a confirmation, and after this an invoice. Of course we will put this week on the webiste as "under request". Now you need to pay a deposit of EUR 350/ EUR 500 (summer/winter) within 4 days. When the deposit is recieved by us, we will close this week on the website. Half of the total amount needs to be paid 4 months before departure. 8 weeks before departure the total amount (plus the EUR 350 summer/ EUR 500 winter deposit). The payment can only be done by bank transfer.

Are there any added costs?

All the extra costs are clearly mentioned on the website on the page: prices & availibility.

When do I get the deposit back?

When there is no damage to the chalet, the deposit is paid back within 7 days on your account.

I want to adjust something in my booking, is this possible?

Yes this is possible. Please let us know what you want to adjust and we will send you a new invoice. Please notice that there is a fee of EUR 35 for an adjustment. Ask your question or call to 0031 6 222 76117